You have recently submitted a question regarding Half-Life Platinum Edition having a Network or Multiplayer problem. The following is the solution to your issue. If you have further issues regarding this product and issue, please reply to the email and type your response between the lines below. Any text outside of the below lines will be discarded. The response to your question: ---------------------------------------- Solution Added On 11/06/2002 8:45AM This program predates the release of Windows XP by quite some time. It has never been tested with this version of Windows, and consequently, it is unsupported. With that in mind, try the following steps to see if they will correct your problem: First and foremost, insure the computer has the latest critical updates available for the operating system. To do this: A. Establish connection to the Internet. Go to START and select WINDOWS UPDATE. Windows Update will automatically connect to the Microsoft Web site and provide a list of updates available for download. If any difficulties are encountered with the Windows Update function, here is the link to the latest critical update: http://windowsupdate.microsoft.com/ and select PRODUCT UPDATES Grant Administrative access to individual programs by using the following steps: Right-click the program's file name or shortcut. Click Properties, Advanced, click Run with different credentials, and then click OK. Start the program. When you receive a prompt, enter an administrative user ID and password. Next, identify the hardware devices and obtain the latest driver/bios updates. A. Using the RIGHT mouse button, click the MY COMPUTER icon B. Select PROPERTIES C. Select HARDWARE D. Select DEVICE MANAGER E. Click the "+" sign beside DISPLAY (DISPLAY ADAPTORS). The "+" sign will reappear as a "-" sign. The name and/or model of the video card (adapter) will be listed the first line below DISPLAY (DISPLAY ADAPTORS). You should contact the system manufacturer for support to determine the availability of product updates. Another option is to contact the hardware manufacturer for support and determine availability of product updates and/or settings requirements. F. Click the "+" sign beside SOUND, VIDEO, GAME CONTROLLERS. The "+" sign will reappear as a "-" sign. The name and/or model of the sound card will be listed the first line below SOUND, VIDEO, GAME CONTROLLERS. Contact the system manufacturer for support to determine the availability of product updates. Another option is to contact the hardware manufacturer for support and determine availability of product updates and/or settings requirements. RAM (System memory) Windows XP uses at least 64 megabytes of RAM for the operating system (and 128 is recommended). For general gaming purposes this means that if the game requires 32 megabytes of system memory (RAM), the best performance will be obtained on a system with 96(+) megabytes of system memory. Sierra will not require this amount for support, but we will recommend additional memory for increased performance. In addition, if you have chosen to manually set Virtual Memory, it is highly recommended that the Virtual Memory be set to a minimum/maximum of twice the amount of system memory (RAM). Application Priority 1. Must turn off fast user switching in windows XP so that you can log in as ADMINISTRATOR...it is not enough to login with a user that is in admin group 2. Browse CD...go to support/setup...right-click setup...choose properties...run in compatibility mode as win2k...double-click setup icon Windows XP permits the user (Network Administrator) to adjust the computer to authorize the operating system to extend greater performance to either current APPLICATIONS or BACKGROUND SERVICES. For gaming purposes, we suggest setting this option to APPLICATIONS. To do this: A. Using the RIGHT mouse button, click the MY COMPUTER icon B. Select PROPERTIES C. Select ADVANCED D. Select PERFORMANCE OPTIONS E. Select "Give Applications More Performance" Make sure you are running in 16-bit (high) color. -Click on the Windows START button and choose SETTINGS -Choose CONTROL PANEL and double click on the DISPLAY icon. -From the Display Properties, click on the SETTINGS Tab -Click on the Arrow next to Color Palette and select HIGH COLOR 16-bit -Click on the APPLY button in the bottom right. -Click on OK and restart the computer if prompted to. -Try the program. Determine whether any programs running in the background are interfering with the program. - Click START - Select RUN - Type in "MSCONFIG" in the command line, - Click OKAY - Click the STARTUP Tab - Note down which applications are checked - Click the GENERAL Tab - Put the dot in Selective Startup - Uncheck Load Startup Items - Click Okay & restart your computer - Try the program ***To restore your system Repeat the above steps, only put the dot back in normal startup. Then go to the startup tab & confirm that all the applications that were initially checked are enabled now as well. Try Running the program in either win9x or win2000 emulation. To do this, locate the actual file executable. (For example, for counter-strike: c:\sierra\counter-strike\cstrike.exe is the executable.) Once located: - Right-click on it & select properties - Select the COMPATABILITY Tab - Put the check in "Run this program in compatibility mode for" - From the pull down menu, select windows 98 - Click APPLY - Click OK - Try running the program now ***If unsuccessful, consider trying it w/ Windows ME or Windows 2000 selected for the compatibility. Vivendi Universal Games offer a full 90-day satisfaction guarantee. If you are not completely satisfied with your purchase, you may exchange it for a different program of equal or lesser value or a full refund. Just send us the program with a photocopy of your dated receipt within 90 days of purchase. Attach the photocopy of your receipt to a note containing your name, address, and phone number. On the note, specify which program you wish to exchange for or specify that you want a refund. Please send your complete packaged product via a traceable method such as Priority Mail, UPS, or Fed Ex to: Vivendi Universal Games Attn: Refunds / Exchanges 4247 S Minnewawa Ave. Fresno, CA 93725-9345 Please allow 6 to 8 weeks for your refund to arrive. Your original question: ---------------------------------------- Customer Submitted Question On: 11/04/2002 7:56PM i just bought the half-life 5 pack and am trying to play online but no servers show up in the window.i am really bummed. i have a brand new computer that is running windows xp, and am using aol internet service. please let me know if there are any download that i need to make my computer or isp compatible. majorly bummed, morgan home-9XX-908-6384 [===> Please enter your reply below this line Please enter your reply above this line
